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This Privacy Policy tells you exactly what personal information 5n5n vip collects when you use your account, how we store it, and the choices available to you. Availability of our service depends on local law and eligible regions in the Philippines.
When you open an account with us, we collect the information needed to operate it: your registration details, login activity, and the transaction records associated with payment methods such as GrabPay, Coins. ph, and PESONet. We collect this data because operating an account and processing payments requires it — not for any other purpose. Device identifiers and session data are recorded to keep your account secure across mobile access. We do not sell your personal information to third parties. Where data is shared, it is with service providers who support the operation of your account — such as payment processors who handle GrabPay or PESONet transfers — and only to the extent needed for that function. Retention periods follow applicable rules in the regions where our service is available. If you close your account, we retain only what we are required to keep under those rules, and no longer. The current state of your stored data is accessible through your account dashboard after login, and you may request a summary through our support channel at any time.
Transaction records for GrabPay payments are stored in your account history and visible after login.
Coins. ph transfer references are logged against your account wallet and available on request through support.
PESONet bank transfer records are retained for the period required by applicable rules in eligible regions.
Login and device session data is collected to protect account access, not for marketing profiling.
This policy applies to information we hold directly. It does not extend to third-party services you reach from our platform, and it does not override local law where that law sets a stricter standard. Review the four areas below to understand what sits inside and outside our responsibility.
Data collected when you log in, update your profile, or change your account settings falls fully within this policy. We control this data and you may request it.
Payment records for GrabPay, Coins. ph, and PESONet sit within scope. The payment processor's own privacy terms also apply to their side of the transaction.
Browsing and interaction data on our pages — which sections you open, how long you spend — is within scope and used only to maintain and improve account functionality.
Links to external sites, payment provider portals, or any service outside our platform are outside the scope of this policy. Their own terms govern your data there.
You have real choices over the personal information we hold. Reviewing your account records is the starting point: log in and open the account dashboard to see transaction history, profile fields, and login activity. If any detail is wrong — a name spelling, a contact address, a linked payment method — you can correct it directly in account settings or ask support to fix it on your behalf. Raising a privacy question does not require a formal process. Send a message through our support channel with your account reference and the specific record or data point you want addressed, and we will respond through that same channel. Where you want to request removal of data we are not legally required to keep, that request follows the same route. We handle each request against the retention rules that apply in the eligible regions where our service operates.
Log in and open the account dashboard to see the personal data and transaction history we hold for your account.
Update profile fields directly in account settings, or contact support with your account reference and the correction needed.
Send a message through our support channel. Include your account reference and the specific data point you are asking about.
Where retention rules permit, you may ask us to remove data. Submit the request through support with your account details.
For any question about how your account data is stored, what transaction records we hold, or how to exercise your choices under this policy, reach us through the channels below. Include your account reference in the message so we can locate your records without delay.
Open the chat widget from your account dashboard to raise a privacy question directly with our support team. Reference your account and the specific data concern.
Send a detailed message to our support address — found in your account settings page — describing the data or record you want to review, correct, or remove.
The Help Centre linked from your account dashboard covers common privacy questions, account data requests, and the steps to update or remove personal information.
We apply access controls so that your account data is reachable only by the processes and staff that need it to operate your account. Cookies and local storage are used to maintain your session and remember account preferences across mobile access — not to build an advertising profile. Transaction records tied to GrabPay, Coins. ph, and PESONet are retained for the period required under applicable rules in the regions where our service is available. When those periods expire, records are removed from active storage. Changes to this policy are published on this page; the current version is the one that governs your account. If you want to know the version date or request a copy of a previous version, contact support with your account reference.
Access to personal data is restricted to the processes and staff required to operate your account. Unauthorised access attempts are logged and reviewed.
Cookies maintain your login session and account preferences on mobile and desktop. They are not used for cross-site advertising tracking.
Data is kept only for the period required by applicable rules in eligible regions. Records beyond that period are removed from active storage.
Any update to this policy is published here. Continue using your account after a change is posted means you have seen the revised version.
These are the questions we receive most often about account data, transaction records, and your choices under this policy.
We collect the details you enter during registration, your login activity, device session data for account security, and transaction references for payments made through GrabPay, Coins. ph, or PESONet. We collect only what is needed to operate your account.
Yes. Log in and open your account dashboard to view transaction history. GrabPay and Coins. ph payment references are listed there. If a specific record is missing or you need a summary, contact support with your account reference.
Open account settings after login and update the field directly. If the field is locked for security reasons, send a message through the support channel with your account reference and the correction you need. We will update it and confirm.
Data is shared only with service providers who support the operation of your account — such as payment processors handling GrabPay or PESONet transfers — and only to the extent needed for that function. We do not sell personal information.
Retention follows the rules applicable in eligible regions where our service operates. When those periods expire, data is removed from active storage. If you close your account, we keep only what the applicable rules require us to retain.
Contact support through live chat or email, include your account reference, and state which data you want removed. We will check whether retention rules permit removal and respond through the same channel with next steps.